Returns Policy

At Alice Woodfield Jewellery, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a returns policy under the following conditions:

1. Return Period: Returns are accepted up to 14 days from the date of purchase.

2. Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

3. Proof of Purchase: Please provide a receipt or proof of purchase when requesting a return.

4. Return Process:

• Contact us at alicewoodfieldjewellery@gmail.com within 14 days of your purchase to initiate a return.

• Once your return is approved, we will provide you with instructions on how to return your item.

5. Shipping Costs: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. 

Non-Returnable Items:

• Custom-made or personalized items

• Items on sale

For any questions or concerns regarding our returns policy, please contact us at alicewoodfieldjewellery@gmail.com.

Thank you for your understanding and for choosing Alice Woodfield Jewellery.